Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Items purchased with a discount code

 

What items are non-refundable?

  • Free gifts or promotional items
  • Items bought on sale at a discounted price

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return an item or items?

  • Enter your order number and email address in the fields above and click Start a Return.
  • Follow the screen instructions and select the items you want to return.
  • You will get a confirmation email with shipping guidelines.
  • Please proceed to ship your return. You will be notified of the approval or rejection, once we receive your return.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days. 
  • Please allow 3-5 business days for the refund to reflect on your bank statement.

Exchanges
At this time, we only offer store credit when a customer wants to exchange an item. Please include the fact that you would like an exchange on "The Note to Merchant" part of the return process. Once we receive the item, we will issue store credit for the amount that the original item was purchased for (minus the original shipping charges, including discounts).

Still have questions? Email us at contact@threadwallets.com with your full name, order number and we will get back to you shortly.